Frequently Asked Questions
Everything you need to know about your Judydoll beauty journey.
Are Judydoll products authentic?
Yes, all products sold on our official website are 100% authentic and sourced directly from our manufacturing facilities to ensure the highest quality standards.
How long does shipping take?
Standard international shipping typically takes 7-15 business days. Once your order is processed, you will receive a tracking number via email to monitor your package's journey.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are your products cruelty-free?
Judydoll is committed to ethical beauty practices. We do not test our finished products on animals and we work closely with our suppliers to ensure ethical sourcing of all ingredients.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How can I check the shelf life of my makeup?
The expiration date is printed on the outer packaging of each product. Additionally, look for the 'Period After Opening' (PAO) symbol, which indicates how many months the product remains effective after being opened.